Terms and Conditions

Terms

Privacy Policy

Payments

Theory and Driving Test Bookings

Intensive Driving Courses

Gift Vouchers

Driving Instructor Agreement

 

Terms & Conditions 

  • Countywide Driving School act independently as a driving lesson booking agency and is not VAT registered. All monies paid directly to Countywide Driving School for test fees, booking and administration fees are excluding VAT. This includes all monies paid to the driving instructor.
  • All refunds are subject to a £25 administration fee. 
  • Countywide Driving School endeavours to maintain the information content of this website to the best of its ability. At times and without notice changes can be made to this site in order to maintain up to date information, improve services and change the descriptions of any products, special offers or prices. Such changes can result in typing errors and/or technical inaccuracies.
  • Any person using this Web Site is in agreement to the terms and conditions. Countywide Driving School cannot be held responsible for any person who does not agree to such terms.
  • All information content displayed on this Web Site is subject to copyright to Countywide Driving School and/or the relevant third parties and therefore only allows the printing of such content solely for personal and non-commercial use. Any information printed or downloaded from this site should not be modified, copied, displayed, reproduced, distributed or published without direct permission from Countywide Driving School.
  • Countywide Driving School takes no responsibility for any links that lead to other Web sites that are not under Countywide Driving School direct control and therefore will not accept responsibility or be subject to any liability for the information that third party Web Sites may contain.
  • Cookies - When a user views the Countywide Driving School website, information may be stored on your computer in the form of a “Cookie” or similar. Your computer should give the option to block, receive and store Cookies. Your computer browser normally provides a help screen to guide you through the cookies functionalities.
  • Such terms and conditions relating to any products or services described in this Web Site shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

  • Countywide Driving School strictly adheres to the requirements of the data protection legislation in the UK and therefore is committed to protecting your privacy and maintaining the security of any personal information received from you.
  • The purpose of this statement is to explain to you what personal information we collect and how we may use it.
  • Whenever you make an enquiry via our online booking form, by email or telephone we ask you for your name, postal address, phone numbers and email address. This information is removed from the driving schools database within 7 days unless specifically asked by the person enquiring to keep their personal information on record until advised otherwise.
  • Credit card, PayPal and Cheque payments information is included in the driving schools above policy.
  • When you complete and submit our online booking form, you agree to your personal information being shared with a third party for the following reasons: To book Driver and Vehicle Standards Agency (DVSA) theory or practical driving tests, to enable a driving instructor to contact you to discuss the prospect of booking driving lessons.
  • Contact Countywide Driving School in the event that you have any questions relating to our privacy policies
  • Countywide Driving School has taken every care in the preparation of the contents of this Web Site and the information, pictures, logos, names, images, regarding or relating to Countywide Driving School, or the products and services of the same (or to third party products and services), are provided to the best of Countywide Driving School knowledge and is therefore subject to the possibility of unverified, incomplete, inaccurate or non-comprehensive material and information. Countywide Driving School accepts no liability for the accuracy or completeness of the information displayed in the Web Site or for any reliance placed by any person on the information.

Payments

  • The following products purchased via the Countywide Driving School website are entitled to a refund subject to conditions.
  • All refund claims must be made within 12 months from the date of payment. After the said period all student details will be destroyed and the payee will not be entitled to any reimbursement of monies paid. 
  • Test fee refunds must be made in writing giving legitimate reasons within seven days of the date the product was purchased or seven days of receipt of the goods (whichever is the longer). A full refund will only apply if Countywide Driving School is able to cancel the test booking subject to the DVSA test booking cancellation policy. The entitled refund will be returned within 30 days from the date of cancellation.
  • Voucher refunds must be made in writing giving legitimate reasons within seven days of the date the product was purchased or seven days of receipt of the goods (whichever is the longer). A full refund will only apply on the condition that the voucher has not been redeemed with a driving instructor. The entitled refund will be returned within 30 days from the date of cancellation.
  • The student must pay a relevant non-refundable deposit for an intensive driving course in order to secure the booking. The balance payment should either be paid in cash or bank transfer directly to the driving instructor on an agreed date prior to the start date of the course. Cheque payments must be made direct to the driving instructor 10 days prior to the course start date.
  • All refunds are subject to a £25 administration fee. 

Theory and Driving Test Bookings
Countywide Driving School agrees to

  • Make every endeavour to book the student’s theory & practical driving test for the date and time requested.
  • Not being able to guarantee a theory & practical driving test date and time.
  • Book theory & practical driving test at the nearest test centre to the student’s home town. In the event that this is not possible an alternative test centre will be agreed with the student and driving instructor.
  • Book a theory or practical driving test and send the booking confirmation to the student with an understanding on how the student can rearrange, cancel the date and time of the test. Any changes made to a pre-booked test must be agreed by both the driving instructor and student before changes are confirmed. It is the student’s responsibility to retain a hard copy printout of the test confirmation.
  • The student will be subject to an £8 administration charge if Countywide Driving School is asked to change or cancel a booked test date or time.  
  • Not be held responsible for the student remembering to take the driving licence when attending the theory and practical driving tests. The old paper licence must be accompanied with a valid passport or other forms of photographic identification accepted by the DVSA.
  • The student and driving instructor to make their own arrangements for the use of the driving instructors vehicle for the purpose of the practical driving test.
  • The driving instructor having the final decision as to whether the student is considered to be at driving test standard and therefore able to attend the practical driving test.
  • The driving instructor reserving the right to suggest that the driving test be rearranged to a more suitable date
  • The driving instructor reserving the right to refuse the use of the vehicle for test purposes.
  • All fees lost due to non-attendance of the theory and practical driving test will be the student’s responsibility.
  • Not guarantee that the student will reach the required driving test standard by the end of a driving course.
  • The student accepting and making allowances in the case of booking a theory or  practical test over a bank holiday period, as this will reduce the availability dates for the tests.
  • Not being held responsible for bad weather, Examiner cancelling, mechanical failure, accidents whilst participating on a driving test
  • The driving instructor being held responsible for ensuring that the student arrives on time for the practical test in a clean and suitable vehicle for test purposes. Any late arrivals resulting in the test being cancelled will be solely the driving instructor and student’s responsibility.
  • That if a practical driving test is cancelled for any reason, Countywide Driving School will endeavour to rebook the practical driving test at the earliest convenience
  • Charge the appropriate DVSA fee where applicable for any rebooked theory or practical driving tests
  • Rebooking a theory or practical driving test is subject to a £8 administration charge.
  • That it is the student’s responsibility to ensure their eyesight is up to the required standard. If unable to read a number plate from the required distance, the examiner will refuse to allow the student to drive and the test will be terminated with the loss of the test fee.
  • That if the student decides not to attend a driving test for any reason, the student will be liable for the next test fee.
  • That should the student become ill within the 3 working day test cancellation notice period, the test fee will be forfeit and the student will be subject to an additional charge for the test fee and £8 administration fee.
  • That should the student not proceed with the intensive driving course within 3 months of the agreed start date, the student will be subject to a £50 administration fee to find a second driving instructor.

 Intensive Driving Courses

  • All bookings secured via this website are subject to acceptance in accordance with Countywide Driving School terms and conditions.
  • All courses booked through the services of Countywide Driving School are under the proviso that the student is forming a contract directly with the self-employed independent driving instructor appointed to carry out the driving course.
  • Therefore, the student should take up any issues relating to balance payment disputes or claims directly with the appointed driving instructor and not with Countywide Driving School. Countywide Driving School cannot be held liable for any compensation claim from either instructor or student.
  • It is the student’s responsibility to read Countywide Driving School terms and conditions. Also to ensure that a record has been taken of all the relevant intensive driving course booking details.
  • All driving course discounts and promotional offers are deducted and agreed prior to booking an intensive driving course. Any such offers are displayed on Countywide Driving School website and advertising material. Any further discounts may be agreed between the driving instructor and student if appropriate.
  • It is the student’s responsibility to check emails regularly for confirmation details and test information.
  • Acceptance of the students booking will take place only if all relevant sections on the booking form have been completed correctly and the correct agreed deposit for the intensive driving course has been received.
  • It is agreed that a non-returnable deposit is paid for the intensive driving course at the booking stage by the following methods – via the Countywide Driving School website secure booking service, cheque, PayPal or accepted credit / debit cards by telephone. The balance is paid directly to the appointed driving instructor prior to the start of the intensive driving course via a payment method agreed between the student and driving instructor. It is the students responsibility to request a receipt if required.
  • All courses are subject to a non-refundable deposit paid at the time of booking the intensive driving course.
  • In addition to the non-refundable deposit any other payments for an intensive driving course are subject to a refund on the condition that a minimum of 28 days written notice prior to the start date of the driving course is given stating legitimate reasons for the cancellation. Any such cancellations will be subject to a £25 administration fee.
  • It is the student’s responsibility to ensure that all requested information is provided to Countywide Driving School when booking an intensive driving course.
  • Countywide Driving School reserves the right to rearrange an intensive driving course dates, times and change driving instructors when appropriate. Any changes to dates and times can also be made by the driving instructor and student on the condition that both parties agree.
  • Countywide Driving School cannot be held responsible for any traffic law violations, highway fines, toll and congestion charges incurred whilst on an intensive driving course by the driving instructor or student.
  • It is the student’s responsibility to ensure that they hold a valid provisional UK driving licence for the category B – Car Licence and act responsible when participating on the driving course.
  • Countywide Driving School is not responsible for a student not providing any relevant information that could affect the intensive driving course, theory and practical driving tests.
  • If the student is found to be under the Influence of Alcohol, Drugs or anything which could affect the driving, the student will not be allowed to drive for that day losing all associated fees for that days training or test fees if appropriate. The instructor’s decision on this is final. Should the same situation be repeated then the course will be terminated with loss of all course and test fees.
  • Any liability on the part of Countywide Driving School is limited to the total value of the non-returnable deposit.
  • All driving instructors acting on behalf of Countywide Driving School are approved by the Driver and Vehicle Standards Agency. (DVSA)
  • Any threatening behaviour or unnecessary bad language caused by the student during a driving course or driving test that is directed at the driving instructor, DVSA Examiner, the general public, in writing or via any other form of communication will be deemed unacceptable and may result in the driving course or test being terminated with loss of all course and test fees. Any money outstanding will still remain due.
  • Cancellations and Rebooking’s in the event that the student decides to end the driving course before all hours are completed, then Countywide Driving School will not be held responsible for such a decision and all driving course fees will be lost.
  • All driving instructors are self-employed.
  • As a self-employed driving instructor the contract to provide intensive driving courses and receive part or full payment for the driving courses is between the driving instructor and the student or parent/guardian (if the student is under 18 years of age)
  • All matters relating to timing, meeting location and duration of the lesson shall be subject to agreement between the driving instructor and the student or parent/guardian. (If the student is under 18 years of age)
  • To rearrange or cancel an intensive driving course written notice must be given by the student at least 28 days prior to the agreed start date of the pre booked intensive course. Failure to give this notice will result in a valid claim by the driving instructor for an equivalent value in compensation.
  • Should the driving instructor arrive late for a lesson due to circumstances beyond his/her control, the instructor will make every effort to extend the ‘finish’ time of the lesson by the same amount of time or add the time on to a future session.
  • When the student fails to attend a pre-arranged intensive driving course time, the instructor will wait a maximum of 30 minutes before leaving. This will result in the student losing that days training session and fee.
  • It is a Countywide Driving School policy that no eating, drinking or smoking is permitted whist participating on an intensive driving course, unless otherwise agreed by the allocated driving instructor.
  • The driving instructor reserves the right to charge an agreed cost for the use of the vehicle for test purposes. The charge should reflect the total amount of time required to travel and return from the test centre and for the time necessary to conduct a practical driving test. This extra charge must be agreed between the driving instructor and student prior to the last date of change for the practical test booking.
  • Countywide Driving School will make every endeavour to book the student’s practical driving test for the end of the intensive driving course, providing that the student has passed the theory test at least 10 days prior to the intensive driving course start date.
  • In the event that a student has not passed the theory test prior to the commencement of the intensive driving course. It is agreed that the course will go ahead as scheduled but one training day will be kept in reserve and taught the day before the practical test date.
  • Countywide Driving School cannot guarantee a driving test for the end of the intensive driving course, but every effort will be made to ensure that a test booking coincides with the end of the intensive driving course. 
  • If Countywide Driving School cannot provide a driving test within the same week as the student’s intensive driving course then the next available date provided by the DVSA will be booked, subject to the driving instructor and student’s availability.
  • The driving test will be booked at the nearest practical driving test centre to the student’s home town. In the event that this is not possible an alternative test centre will be agreed with the student and driving instructor.
  • It is the student’s responsibility to ensure that the card part of their driving licence is taken to the theory test and the card part of their driving licence & theory pass certificate is taken for the practical driving test. The old paper licence must be accompanied with a valid passport or other forms of photographic identification accepted by the DVSA.
  • The student will be expected to use the driving instructor’s vehicle for the driving test providing the student has reached the required test standard of driving. The driving instructor will make every effort to help the student reach test standard. However, if it is considered by the driving instructor that the student is unsuitable for test purposes and therefore a possible danger, for safety reasons the student will not be allowed to use the training vehicle for the test.
  • Countywide Driving School cannot guarantee that the student will reach the required driving test standard by the end of the driving course.
  • In the event that the student has not reached the required standard the driving instructor reserves the right to suggest that the driving test be rearranged to a more suitable date. This decision is to be made before the DVSA’s allocated date of change. The driving instructor also reserves the right to refuse the use of the vehicle for test purposes. All fees lost due to non-attendance of the practical test will be the student’s responsibility.
  • Allowances will need to be made when practical and theory tests are booked over a bank holiday period, as this will reduce the availability dates for the tests.
  • Countywide Driving School cannot be held responsible for bad weather, Examiner cancelling, mechanical failure, accidents whilst participating on a driving course or test. It is the driving instructor’s responsibility to ensure that the student arrives on time for the practical test in a clean and suitable vehicle for test purposes. Any late arrivals resulting in the test being cancelled will be solely the driving instructor and student’s responsibility.
  • In the event of a practical driving test cancellation, Countywide Driving School will endeavour to rebook the practical driving test at the earliest convenience. Any rebooked practical or theory tests will be charged the appropriate DVSA fee where applicable.
  • Rebooking practical or theory tests are subject to a £8 administration charge.
  • The student’s eyesight must be up to the required standard. If unable to read a number plate from the required distance, the driving instructor may refuse to allow the student to drive.
  • If the student decides not to attend a driving test for any reason, the student will be liable for the next test and administration fees.
  • Should the student become ill within the 3 working day test cancellation notice period, the test fee will be forfeit and the student will be subject to an additional charge for the test fee.
  • All outstanding intensive driving course fees should be made at the commencement of the intensive driving course.
  • Saturday practical test is subject to an additional £13 charge.
  • Extended practical test is subject to an additional £62 charge.

Driving Lessons

  • Weekly driving lesson dates, times and meeting locations must be arranged 7 days prior to the next scheduled date, unless otherwise agreed between both parties. 
  • 48 hours notice must be given by either party to rearrange or cancel a prescheduled driving lesson. The driving instructor will make every endeavor to rebook the driving lessons, subject to diary availability.
  • All driving lesson payments are only subject to a refund on the condition that a minimum of 48 hours notice is given prior to the start date of the next booking. No refund is available for late notice cancellation.   

Gift Vouchers 

  • Gift vouchers for driving lessons, DVSA theory & practical driving tests are valid for 12 months from the date of purchase.
  • Purchasing the gift voucher does not guarantee a booking date or time for driving lessons and tests.
  • The driving lesson gift voucher must be available to the driving instructor on the first driving lesson.
  • The gift voucher is not valid to persons under the age of 17.
  • Gift voucher refunds must be made in writing giving legitimate reasons within seven days of the date the product was purchased or seven days of receipt of the goods (whichever is the longer). A full refund will only apply on the condition that the voucher has not been redeemed with a driving instructor. The entitled refund will be returned within 30 days by the same method the payment was received.
  • All refunds are subject to a £25 administration fee.
  • Gift vouchers ordered through our Website will be delivered automatically by electronic means to the email address specify at the time of order. 
  • When ordering a gift voucher, you should ensure to enter the recipient’s email address correctly.  We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the voucher
  • Gift vouchers cannot be exchanged for money or other offers.
  • We are not responsible if a gift voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances. 

The DSA Code

  • The Driver and Vehicle Standards Agency (DVSA ADI) and the driving instruction industry place great emphasis on professional standards and business ethics.
  • This code of practice has been agreed between DVSA and the bodies representing ADIs listed at the end of this document. It is a framework within which all instructors should operate.
  • A person who gives lessons in a motor car in return for payment must be on the register of approved driving instructors (ADIs). To gain entry to the register the instructor is required to have passed the necessary qualifications to become a driving instructor.
  • Once fully qualified and on the register, ADIs are regularly tested by DVSA to check their continued ability to give instruction to an approved standard.

Personal conduct
The instructors agree that:

  • They will at all times comply with the law and, in particular legislative requirements regarding the protection of personal freedoms, discrimination, data protection, trading standards, the workplace and road safety
  • They will at all times behave in a professional manner towards clients in line with the Standards in the ‘National standard for driver and rider training’
  • Clients will be treated with respect and consideration and will be supported to achieve the learning outcomes in the ‘National standard for driver and rider training’ as efficiently and effectively as possible
  • They will ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements
  • They will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.

Business dealings
The instructors agree that:

  • They will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request
  • On or before the first lesson they should make available to clients a copy of this code of practice together with their terms of business to include:
  • Legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted
  • The current price and duration of lessons
  • The current price and conditions for use of a driving school car for the practical driving test
  • The terms under which cancellation of lessons by either party may take place
  • The procedure for making a complaint
  • They must check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson
  • They will advise a client when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of the client’s potential for achieving the driving test pass standard
  • They will not cancel or rearrange a driving test without the client’s agreement - in the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee
  • When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and ensure that the vehicle is roadworthy.

Advertising

  • The instructors agree that:
  • The advertising of driving tuition shall be clear, fair and not misleading
  • Claims made shall be capable of verification and comply with CAP Advertising Codes
  • Advertising that refers to clients’ pass rates should not be open to misinterpretation and the basis on which the calculation is prepared should be made clear

Conciliation
The instructor agrees that:

  • Complaints by clients should be made in the first instance to the driving instructor, driving school or contractor following their complaints procedure
  • If, having completed the procedure, the client has been unable to reach an agreement or settle a dispute they may seek further guidance:
  • If they believe their instructor is not providing a good service they can contact their local Trading Standards office or Citizens Advice Bureau for guidance
  • If they are not happy with their instructor’s behaviour, the client can contact the ADI Registrar by emailing adireg@dsa.gsi.gov.uk

Ownership of Website


Company Name:       Countywide Driving School Limited
Company Number:     03555624
Telephone:                0800 0930 920
E-mail:                      headoffice@countywide-driving.co.uk

Intensive Courses

£20

Online Discount

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Areas Covered

Countywide Driving School provide driving lessons throughout: East & West Sussex, Kent, Hampshire & Surrey